Returns & Refund

Effective Date: July 9, 2026

At Primelynx Commerce LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Return Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging with all accessories, manuals, and documentation.
• Include proof of purchase or order confirmation.

Items returned without prior authorization or that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Clearance or final sale items
• Opened health, beauty, or personal care products where prohibited for hygiene reasons

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Process

To initiate a return, please contact our customer support team at:

Email: info@primelynxcommercellc.com

Once your return request is approved, we will provide instructions on how and where to send your item. Please do not return products without receiving return instructions.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank, credit card provider, or payment service.

Return Shipping

Unless the return is due to our error, damaged merchandise, or a defective product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the email address below.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process if eligible.

Late or Missing Refunds

If you have not received your refund after it has been approved:

• Check your bank account again.
• Contact your credit card provider or payment service.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Policy Updates

Primelynx Commerce LLC reserves the right to modify this Refund & Return Policy at any time. Any changes will become effective immediately upon being posted on our website.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us:

Primelynx Commerce LLC
Email: info@primelynxcommercellc.com